Privacy Policy
Geosoft Technical Support respects your privacy. This policy explains how we handle information when you visit our website or contact us about our software and services.
1. Information you provide
When you submit our Contact form, you provide your name, email address, enquiry topic, and message. Company and phone number are optional. We also receive information you choose to share by email or telephone, including details about your project or support request.
These details come from your enquiry; you do not need to submit the form to browse our website.
2. How we use your information
We use the information you provide to respond to your enquiry, arrange requested demonstrations or quotations, and provide services and support. We may keep related correspondence to follow up on your request and maintain necessary business records.
3. When we share information
We do not sell your personal information. We share it only where needed with service providers or partners who help us handle your request or deliver our services, or where required or permitted by law. If information needs to be transferred outside Singapore, we take steps to ensure it receives protection comparable to that required under Singapore's Personal Data Protection Act.
4. Protection and retention
We take reasonable steps to protect personal information from unauthorised access, use, or disclosure. We keep it only as long as needed for the purposes described here or for business or legal requirements. When it is no longer needed, we securely delete it or remove identifying details.
5. Visiting our website
Routine web-server records, such as IP address, requested page, and request time, help us understand website traffic and diagnose errors. The website does not use a separate visitor-tracking system or advertising cookies.
Links to other websites are provided for convenience. Those websites have their own privacy practices.
6. Your choices and privacy enquiries
You may contact us to ask about your personal information, request access or corrections, or withdraw consent to its use. We may need to verify your identity. If a request affects our ability to provide a service, we will explain this to you. Some records may need to be retained for business or legal requirements.
- Email: geosoft@singnet.com.sg
- Telephone: +65 6363 5129
7. Policy updates
We may update this policy as our website or services change. We will publish the revised policy here with an updated effective date.
Effective date: 21 October 2026